Refund Policy
This Refund Policy explains how refund reviews work for paid Stampifi merchant services.
Summary
Stampifi charges merchants for approved stamp usage and, in the future, may charge for subscriptions or feature upgrades. During the launch period, feature upgrades are included and merchants only pay for approved stamp usage.
Approved stamp usage
Except where required by applicable law, approved stamp usage is generally non-refundable once delivered, because the stamp has already been granted to the customer. However, we may review refunds or credits for technical errors, duplicate charges, fraud, or incorrect billing.
A stamp is counted only when a merchant or worker approves a customer's stamp request. QR scans, NFC taps, rejected requests, failed requests, and duplicate requests are not billable approved stamps unless a stamp is approved.
Feature upgrades and subscriptions
During the launch period, current feature upgrades are included. If Stampifi introduces paid subscriptions or paid feature upgrades later, the applicable pricing and refund terms will be shown before purchase.
Future subscription refunds may depend on the billing period, usage, and applicable law.
Duplicate or incorrect charges
If you believe you were charged incorrectly, charged more than once, or billed for usage that was not approved, contact us for review.
Eligible for review:
- Duplicate technical charges
- Incorrect approved-stamp counts
- Fraud or unauthorized activity
- Billing system error
- Payment provider processing error
How to request a refund review
To request a refund review, contact support@stampifi.app.
Please include:
- Business name
- Account phone / email
- Transaction date
- Invoice or receipt if available
- Reason for the request
- Screenshots or technical details if relevant
Payment provider
Payments for paid Stampifi merchant services are processed by Paddle. Refunds, when approved, may be processed through Paddle and may take several business days depending on the payment method and bank.
You may also use the links in your Paddle receipt or billing email to manage the payment, cancel a subscription, or request support where available.
Your rights
This policy does not limit any mandatory consumer rights or statutory cancellation rights that may apply in your country.
Abuse and fraud
Stampifi may deny refund requests related to abuse, fraud, repeated misuse, or violation of our terms.
Contact
If you have questions about this policy, contact us at support@stampifi.app.